About this page
This page applies to Cleener, a mobile app available on the App Store and Google Play, owned and operated by Enikő Czigler, based in Hungary. If you have any questions about deletion or your data in general, the fastest way to reach a real person is info@cleener.ai.
How to request deletion
Send us an email — that's it. We don't make you fill out forms or jump through hoops. Here are the steps so you know exactly what to expect:
Step 1 — Email us
Send an email to info@cleener.ai with a clear subject line like "Delete my data" or "Account deletion request".
Step 2 — Help us find you
Cleener doesn't always require an account, so to make sure we delete the right data, please include whichever of these you have:
- The email address linked to your Cleener account, if you created one
- Your Apple receipt ID or Google Play order ID, if you ever subscribed
- The approximate date you first started using Cleener, and the device you used (iPhone / Android)
The more we have, the faster we can find and delete your data accurately.
Step 3 — We confirm receipt
You'll get a reply from a real human (often Enikő herself) within 3 business days confirming we've received your request and started the deletion process.
Step 4 — Deletion happens
By law (GDPR), we have up to 30 days to complete deletion. In practice, it's usually done within a week — sometimes the same day if your request is straightforward.
Step 5 — Final confirmation
Once deletion is complete, we'll email you a final confirmation listing what was deleted and what (if anything) we had to keep — see below.
What we delete
When you request deletion, the following is permanently removed from our systems:
- Photos you uploaded (room photos, optional after-photos). In most cases these are already gone — we delete them shortly after processing — but anything still on our infrastructure is wiped.
- Cleaning plan history stored on our servers, if any (most plan data lives only on your device).
- Your account information, if you created an account — email, preferences, settings.
- Device identifiers we associated with your account or subscription.
- Support email history — any messages between you and us.
- Personal identifiers in our analytics — once stripped, the remaining usage data can no longer be linked back to you.
What we have to keep (and why)
By law, we are required to retain certain records even after a deletion request. We keep only what's strictly necessary, for only as long as legally required:
- Subscription and payment records — kept for up to 8 years, as required by Hungarian accounting law (Article 169 of Act C of 2000 on Accounting). These records contain only information needed for tax and audit purposes (transaction ID, amount, date, country) — never your photos, your plans, or anything about how you used the app.
- Anonymized aggregate analytics — once your personal identifiers are removed, the remaining data is statistical and can no longer be traced back to you. This is retained as part of our normal product analytics and is not considered personal data under GDPR.
A few things to know before you ask
- Deletion is free. Always.
- Deletion is permanent. If you reinstall Cleener after deletion, you'll start from scratch — no history, no settings carry over.
- Deletion does not cancel an active subscription. You need to cancel separately through Apple or Google:
- iPhone / iPad: Settings → your name → Subscriptions → Cleener → Cancel
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Cleener → Cancel
- You can also delete just your photos without deleting your whole account. Let us know in the email if that's what you want — we'll keep your subscription intact and only remove uploaded content.
Your other rights
Deletion is one of several rights you have under the EU General Data Protection Regulation (GDPR). You can also request access to your data, correction of inaccurate information, restriction of processing, or a copy of your data in a portable format — see our Privacy Policy for the full list and how to exercise them.
If you believe we've handled your data improperly and we haven't resolved your concern, you have the right to lodge a complaint with the Hungarian data protection authority, NAIH, or with the supervisory authority in the EU country where you live.
Contact
For deletion requests or any privacy-related questions:
info@cleener.ai
Enikő Czigler
Hungary